Returns & Exchanges
At Brio Water, we stand behind the quality of our hydration solutions and offer a 30-day satisfaction guarantee for all unused products. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your home always has access to clean water.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the water filtration system or accessory in its original packaging, ensuring all manuals, power cords, and unused filters are included.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return box.
Receive Refund or Exchange
Once our warehouse inspects the returned unit, we will process your full refund or ship your replacement item within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing