Frequently Asked Questions
Everything you need to know about our premium hydration solutions.
How do I install my Brio water filtration system?
Every Brio system comes with a comprehensive installation kit and a step-by-step guide. Most units can be set up within 30 minutes using basic household tools, but we also offer video tutorials on our website for additional support.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping within the continental United States usually takes 3-7 business days, depending on your location.
How often should I replace my Brio water filters?
To ensure the highest water quality, we recommend replacing your sediment and carbon filters every 6 months, while Reverse Osmosis membranes should be replaced every 12 to 24 months depending on usage.
What is your return policy for home dispensers?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the item in its original packaging for a full refund, minus any applicable shipping fees.
Do Brio products come with a warranty?
Yes, all Brio water coolers and filtration systems include a limited 1-year manufacturer's warranty that covers defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.